Terms & Conditions

1 • Acceptance and Conditions

When ordering, customers have to acknowledge having read and agreed with the Terms and Conditions listed on the website www.claudebellus.com. All orders are done in agreement with these general terms and conditions. The general terms of sale apply to the contract between Venustars Inc. as exclusive distributor for the US, Australia, Bahrain, Bhutan, Brazil, Cambodia, Canada, China, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Kyrgyzstan, Lao People's Democratic Republic (Laos), Malaysia, Maldives, Mexico, Mongolia, Nepal, New Zealand, Oman, Pakistan, Philippines, Qatar, Republic of South Africa, Saudi Arabia, Taiwan, Province of China, Thailand, Timor-Leste (East Timor), Uzbekistan, Viet Nam, and Yemen of Claude Bell products and its customer, both parties agreeing to it, without reservation. These general terms of sale prevail over all others mentioned on any other document, with the exception of preliminary formal and written dispensations.


Claude Bell Institute and Venustars Inc. do their utmost to guarantee the reliability and accuracy of the content of this website. Although, photos, sketches, pictures and videos demonstrating the products are not subjected to the contract. The Claude Bell Institute and Venustars Inc. cannot be held responsible for any inaccurate statements that may appear in this content nor omissions of any kind.

2 • Orders

Online order forms are considered valid proof of the nature, content and date of the aforementioned orders. Venustars Inc. reserves the right to cancel any orders placed by a customer who has not honored payment of a previous order. Customer is liable for the personal information submitted when placing an order.

3 • Shipping

Country  DHL EMS (Express Mail Service)  Free Shipping 
  Hong Kong  
  Lao People's Democratic Republic (Laos)  
  New Zealand  
  Republic of South Africa  
  Saudi Arabia  
  Taiwan, Province of China  
  Timor-Leste (East Timor)  
  Viet Nam  

USD $25.00 

  For orders above USD $99.00   

All parcels are shipped from Germany - Venustars Inc. will do its utmost to ship to its customers within a reasonable time according to the destination location (e.g. within 2 working days after payment validation). If delivery is delayed or postponed, this does not give customers the right to claim compensation.  Please note delivery time for DHL EMS (Express Mail Service) is up to two weeks for all countries listed above and both price and delivery time are subject to change, as provided by DHL.

In order to ensure delivery, the customer must carefully check the shipping data provided during the order process. If the delivery address is incorrect or incomplete, the seller cannot be held responsible for non-delivery of the order. In case of delivery failure due to the customer, any reshipping request will be fulfilled at the customer's expense. Once the parcel is shipped, a notification email is sent to the customer including a tracking number, to be quoted in case of shipping enquiries. Items are shipped at buyer's risk. The force majeure clause exempting seller from his obligation to deliver an order includes war, riots, fire, strikes, accidents and unavailabiliy of product.

4 • Return policy

If customers wish to return an order, they may do so up to 14 days after delivery. In case of exchange or refund request, item must be returned in new condition and in its original packing - including accessories, instructions for use and/or documentation - to the following address:

Venustars Inc.
Carl-Shurz-Straße (Carl-Shurz-Strasse) 55
63225 Langen

Customers wishing to return an order should obtain a RAN (Return Authorization Number) by sending an e-mail to support@venustars.com requesting the same. If a customer returns an order, Venustars Inc. will refund the customer for the billed item. This refund does not include shipping and return costs. Refund must be completed within a maximum delay of 30 days.

5 • Price

Prices are quoted in US Dollars ($). The individual prices stated for each item do not include shipping costs. These are included in the total billing amount, which also includes the applicable sales tax, packing and handling costs.

6 • Payment

Payment must be completed when the order is placed, by credit card, Paypal or bank transfer. Orders are only validated once payment is authorized if paying by credit card or once funds are received if paying by PayPal or bank transfer.. If payment is refused, the order will automatically be cancelled.

7 • Disputes

The present contract is subject to US law. The Claude Bell Institute and Venustars Inc. are not liable for damages of any sort - material or immaterial - including injuries occuring as a result of a faulty appliance or incorrect use of a product. In all cases, Venustars Inc. is only liable for the cost of the item, but cannot be held responsible for simple mistakes or omissions which may have occured in spite of the best care brought to the packaging of the product.
If the customer should experience any difficulty with the application of this contract, he may, before taking any legal action, try and reach a mutual agreement with the help of:

  • A professional association,
  • A consumers association,
  • any other advisor of his choice.

Arrangements to reach a mutual agreement do not impede the "time limit" of the legal guarantee or the duration of the contract guarantee. As a general rule and under the reserve of legal ruling, the respect of the clauses listed in the present contract, referring to the contract guarantee, presumes that:

  • the buyer completes payment of his order,
  • the buyer uses the product and/or appliance for its intended purpose.

Complaints will be treated with the utmost attention, where the buyer clearly and truthfully exposes facts. In case of a commercial dispute, the customers will address the company in the first instance to try and reach a mutual agreement. If this should fail, only the Commercial Tribunal of Roubaix is competent to deal with the complaint, wherever the buyer placed the order and whatever the means of payment.

8 • Legal information

Order form must be completed with personal details, which are collected by online services for order processing, billing, shipping and guarantee. If the form is not properly completed, the order will automatically be cancelled. In agreement with the German Federal Data Protection Act - users have the right to access their personal details to rectify, amend or withdraw any of these.

* The German Federal Data Protection Act is applied to the collection, storage, and use of personal data. Website: (in English).

Customers may receive by mail up-to-date news and special offers from Venustars Inc. If the customer does not wish to receive these commercial offers, all he/she has to do is send an e-mail with his/her name and address, to: support@claudebellus.com

All personal information can be accessed and rectified by the user. He/she also has the right to request that personal information be removed from the customer files of Venustars Inc. This personal data is collected so that visiting the Claude Bell US website is made easier and enjoyable. For example, it is not necessary to re-enter personal information. All the optional features of the website are turned on and easily accessible to the user. The customer is requested to fill in his/her address when placing an order for shipping and billing purposes. Customer's phone number will be necessary in case the delivery company or Venustars Inc. need to contact the customer for order tracking and/or delivery. Venustars Inc. will inform consumer on the status of their order and answer any questions by e-mail. Banking details remain strictly confidential and are not accessible to third parties. Credit card details are not stored this or any other Venustars Inc. website / server but are transmitted securely to Braintree Payments for processing and secure storage.

40 rue de l'Alma
59100 ROUBAIX (France)

Tel. (33)

SIRET 412 480 956 00033
RCS Roubaix (Nord)
SARL with a capital of 200.000 €


Tel: +1 443 878-8791